These Terms & Conditions (the “Terms”) govern the use of the website at www.iclogi.com and the international logistics services provided by ICLOGI LOJISTIK VE DIS TICARET LTD. STI. (“Iclogi Logistics”, “we”, “us” or “the Company”), a company established under the laws of the Republic of Türkiye, with its registered office at Alemdar Mah. Bab-ı Ali Cad. No:12/4, 34112 Fatih / Istanbul, Türkiye. By using our website, requesting a quote or instructing us to handle a shipment, you (“you”, “the Customer” or “the Sender”) agree to these Terms.
Iclogi Logistics provides international logistics and freight forwarding services, including:
We act primarily as a freight forwarder, arranging carriage and ancillary services on your behalf. Where carriage is performed by third-party carriers, such carriage is subject to the carrier’s own terms and applicable international conventions. Our German affiliate, Iclogi GmbH (Kieler Str. 13, 30880 Laatzen, Germany), may assist with operations within the European Union.
Quotations are based on the information you provide (weight, dimensions, contents, origin and destination) and remain valid for the period stated in the quote or, if none is stated, for a reasonable period. A binding contract is formed when we accept your booking and take charge of the Shipment. We reserve the right to re-measure, re-weigh and re-rate any Shipment; corrected charges will apply where the actual details differ from those declared.
You warrant and undertake that:
The following items may not be tendered for carriage and we reserve the right to refuse, return or dispose of them at the Sender’s cost:
If a prohibited item is discovered, we may notify the competent authorities and you shall indemnify us for any resulting loss, fine or liability.
Transit times are estimates only and are not guaranteed. We are not liable for delays caused by customs inspection, force majeure, weather, traffic, regulatory action or other circumstances beyond our reasonable control.
Our liability for loss of or damage to a Shipment is limited to the extent permitted by the mandatory international conventions and the applicable Turkish legislation. In particular, road carriage to and from Europe may be subject to the CMR Convention, and air carriage may be subject to the Montreal Convention, each of which sets statutory limits of liability per kilogram or per package. Where no mandatory convention applies, our liability shall in any event be limited to a reasonable amount corresponding to the proven value of the goods, and we shall not be liable for indirect, consequential or commercial losses, loss of profit or loss of market.
Claims for visible loss or damage must be notified in writing at the time of delivery; claims for non-visible loss or damage and for delay must be notified in writing within the time limits set by the applicable convention or the Turkish Commercial Code (Law No. 6102).
Unless you expressly request transport insurance and we confirm it in writing, Shipments are not insured beyond the statutory liability limits described in clause 6. We strongly recommend that you arrange suitable cargo insurance for the full value of high-value or sensitive Shipments. On request, we can offer an optional insurance arrangement for an additional premium based on the declared value of the goods.
Accepted payment methods, including bank transfer (EFT) details, are set out on our Payment Information page.
Responsibility for customs clearance, import duties, taxes and any related fines or penalties rests with the Sender (and, where applicable, the Consignee), not with Iclogi Logistics. You are responsible for providing accurate customs documentation, commercial invoices and declarations. We may act as your agent for customs purposes but assume no liability for delays, charges, seizures or penalties arising from incorrect, incomplete or unlawful declarations, or from the regulatory action of any customs or government authority.
All content on www.iclogi.com — including text, graphics, logos, trade marks, the “iclogi” brand, page layouts and software — is owned by or licensed to Iclogi Logistics and is protected under Turkish and international intellectual property law. You may not copy, reproduce, distribute or create derivative works from any part of the website without our prior written consent.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Services shall not exceed the limits set out in clause 6. You agree to indemnify and hold us harmless against any claim, fine, duty or expense arising from a breach of these Terms, from inaccurate declarations or from the carriage of prohibited goods.
We shall not be in breach of these Terms or liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including natural disasters, war, civil unrest, strikes, epidemics, government restrictions, border or port closures and failures of public infrastructure.
We may update these Terms from time to time to reflect changes in our services or in applicable law. The version published on this page at the time you instruct a Shipment applies to that Shipment.
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of the Republic of Türkiye, including the Turkish Commercial Code (Law No. 6102) and the Turkish Code of Obligations (Law No. 6098). The Istanbul Courts and Enforcement Offices (Istanbul Çağlayan / Anadolu, as applicable) shall have exclusive jurisdiction to settle any such dispute, without prejudice to any mandatory consumer-protection rights you may have under the law of your country of residence.
For any question regarding these Terms, please contact us:
Last updated: June 2026